Achieving Operational Excellence in North American Supply Chains: Assessing the Impact of Digital Transformation and Sustainable Practices

Abstract

The North American supply chain, essential to the economies of the United States, Canada, and Mexico, stands as one of the largest trade exporters. However, it has encountered numerous challenges and disruptions since the onset of COVID-19. In response, companies are focusing on enhancing speed and agility within their operations, with supply chain configuration becoming a key priority. Achieving operational excellence in North American supply chains is increasingly linked to the adoption of digital transformation and sustainable practices. There is growing pressure on supply chains across North America to integrate digital technologies and sustainability initiatives to attain operational excellence. This integration includes improving operational excellence methodologies like Lean and Six Sigma, which can be enhanced through digital transformation using technologies such as the Internet of Things (IoT) to boost efficiency. This paper explores operational excellence and the effects of digitalization and sustainability on it. The study employs a mixed-methods approach, incorporating a literature review and a quantitative online survey of 2,000 supply chain professionals across North America, achieving a 78% response rate. By investigating digital innovations and sustainable practices, the study assesses their impact on efficiency, resilience, and stakeholder perceptions. The findings suggest that the adoption of advanced technologies like IoT and sustainable initiatives significantly improves both operational performance and compliance with environmental and social standards.