A Structural Model of Manager-Subordinate Communication and Job Performance

Abstract

The paper presents a model of the communication relationship between managers and subordinates to explain the complex nature of the interactive process of communication by superior and subordinate; and the link with job performance. The model consists of two main types of information paths, the instruction path and the feedback path. Both subordinate and manager give feedback while instruction is strictly the domain of the manager. An influence path is also indicated which links communication with job performance, with job satisfaction as an intermediary variable between communication and employee job performance. The model posits that communication between the manager and subordinate is interactive and circular in nature, and that communication is equal and reciprocal, i.e. both manager and subordinate are equally engaged as sender and receiver.  It was considered that feedback in communication relationship between the manager or supervisor and the subordinate is critical to job performance by the subordinate because it allows the subordinate to be involved in the decision process, and therefore, makes him more receptive to the directives/instructions as he feels his opinion is being taken into account, and consequently, strives to meet performance expectations.