Analysis of Information and Communication Technologies and Digital Competences in Professors and Undergraduate Students

Abstract

We can observe changes made during and post pandemic according to the use of digital tools to achieve education at all levels, this was at the beginning a hard reality for not being able to help all students from different nations who were not prepared in this way. This research had as general objective, to analyze and understand the use of ICT and the development of digital competences of professors and undergraduate students in times of pandemic of a particular university in Cusco, 2023. The study was of qualitative approach, with a basic type and descriptive design at a phenomenological level. The data collection technique applied was the in-depth interview, working with 6 professors and 6 students in total. In order to obtain the results, the inductive method was implemented for the information analysis of the two study categories; triangulation was carried out considering the students- professors -researcher. As results, it was obtained that the educational stakeholders have been forced to use digital tools to continue with their teaching or learning process; during the pandemic, the computer, laptop, tablet or cellphone were the devices applied by professors and students; using a series of software and platforms. To access to ICT, professors and students solved the problem of the internet through their own resources, the digital services they accessed were the ERP system and the virtual platform to continue with the classes.