A Proposed Model for Applying Total Quality Management in Vocational and Technical Training Institutes

Abstract

The study proposes a model for management development in the vocational and technical training institutes of the Vocational Training Corporation in Jordan from the perspective of total quality management. The descriptive survey approach and the qualitative approach were used to develop the proposed model of total quality management. The study population consisted of all administrators, teachers, and trainers of the vocational and technical training institutes. The study sample was chosen randomly. To achieve the objectives of the study, the researchers developed a questionnaire to collect data after reviewing the theoretical literature and previous studies. The findings revealed that the degree of applying total quality management standards in vocational and technical training institutes was medium. Also, a proposed model for total quality management standards in vocational and technical training institutes was developed. In addition, there were no statistically significant differences at (0.05) in applying total quality management standards in the vocational and technical training institutes due to the variables of gender, job title, academic qualification, years of experience, and region. In light of these findings, the researchers recommended activating the standards of total quality management within the proposed model and starting to apply them actually in vocational and technical training institutes. This could be achieved by developing the values and trends within these institutes to assist in building a solid organizational culture for the standards of total quality management.