The Impact of E-Banking on Commercial Banks: A Literature Review

Abstract

The banking industry has enjoyed the ride of emerging technology to undergo significant changes. Banks are among the biggest beneficiaries of the IT revolution and have largely adopted Information Technology solutions for rendering banking services to their customers. The primary objective of this study is to examine the existing literature regarding the impact of E-banking on commercial banks and to identify gaps within the current body of knowledge. The published studies between 2018 and 2022 were evaluated. Researchers evaluated the eligibility of the studies, extracted data from the included studies, and assessed the risk of bias and quality of the study in an independent manner. Initially, 949 references were retrieved, but ultimately, only 10 articles satisfied the inclusion criteria for the analysis and were deemed eligible. All selected articles' objectives, methodologies, outcomes, and recommendations have been analyzed and synthesized. Based on the evaluation and analysis of the articles, The implementation of electronic banking has brought about a multitude of advantages for commercial banks. Some of the benefits encompassed in this list are financial savings achieved via the implementation of automated processes, enhanced levels of consumer interaction and contentment, and the ability to extend market presence to segments that were previously neglected. Moreover, the advent of digitalization in the banking industry has facilitated banks in accommodating evolving client expectations and effectively competing in an ever-expanding digital landscape. However, the findings derived from this comprehensive examination of existing literature provide a fundamental basis for future research and informed decision-making processes. Consequently, these insights empower commercial banks to prosper within the ever-evolving and technologically advanced financial landscape of the 21st century.