A STUDY ON EVALUATION OF QUALITY MANAGEMENT SYSTEMS IN CONSTRUCTION PROJECTS

Abstract

Since the last two decades, quality management systems (QMS) have provided generic guidance and requirements for establishing an appropriate quality management procedure, with the goal of lowering costs, increasing productivity, increasing customer satisfaction, and increasing market share in the organisations involved. Construction industry: It may aid organisations in achieving their objectives and ensuring that all phases of a construction project consistently fulfil the needs of the client are two of the benefits of using a construction management system (need). Total quality management (TQM) is widely used in manufacturing and other industries, and it has been shown to significantly enhance the quality of products and services in these fields. The involvement of stakeholders is the primary focus of Total Quality Management. It increases customer happiness, increases the efficiency of an organisation, and promotes superior management of employees within the organisation. This enlightenment comes from the adaptation of new ideas, technologies, and procedures that can be applied in the building business as well. The purpose of this research is to examine the most recent studies that have focused on improving quality through the implementation of Total Quality Management (TQM) in the construction industry, as well as the suitable uses of TQM in the various phases of building projects. The building industry is a significant source of revenue for emerging countries like India. The construction industry in India is second only to the agricultural sector in terms of employment. The construction industry is confronted with numerous management and quality issues. This standard, which is part of the ISO 9000 standard series, contains a collection of instructions on how to build up a quality management system for processes that have an impact on their products or services. The most significant benefit of system deployment is improved management and work efficiency for the company, whereas the most significant drawback is a lack of awareness of the system among the personnel. For these implementation obstacles to be overcome, it is necessary to increase preparation and auditing (both internal and external).